Ledger® Live — Login & Getting Started | Getting Started Guide

Before you start: What you need

Make sure you have: a Ledger hardware device (Nano S Plus, Nano X, or other supported model), a computer or phone with a USB port or Bluetooth (for Nano X), and a secure place to write your recovery phrase. Never share your recovery phrase — Ledger support will never ask for it.

Step 1 — Install Ledger Live

Download Ledger Live from the official Ledger website and install the application for your operating system (Windows, macOS, Linux) or mobile store (iOS, Android). Always verify you’re on the correct site and check the browser URL for the official domain.

Tip: Use a bookmark for the official Ledger website and never download from third-party sites.

Step 2 — Initialize your Ledger device

When you power on the device for the first time, choose to set up as new device. You’ll be prompted to choose a PIN — a 4 to 8 digit code. Choose a PIN you can remember but others cannot guess. The device will then display a 24-word recovery phrase (some models allow 12 or 24). Write this down exactly and keep it offline and hidden.

Step 3 — Connect Ledger Live to your device

Open Ledger Live, choose Get started, follow the prompts for your device model, and allow the app to detect your hardware. On the device confirm any prompts. Ledger Live will then synchronize and allow you to add cryptocurrency accounts.

Step 4 — Add accounts & install apps

In Ledger Live go to Manager to install blockchain-specific apps (Bitcoin, Ethereum, etc.) on your device. Then use Add account to create software accounts inside Ledger Live. This does not expose private keys — keys stay on your device.

Step 5 — Receiving & sending crypto

To receive, select an account, click Receive, and verify the address displayed in Ledger Live matches the one shown on your device screen. Always verify on the hardware device itself. For sending, create a transaction in Ledger Live and confirm the details on the device before approving.

Security best practices

• Never share your 24-word recovery phrase. Ledger staff or any support will never ask for it.
• Use a unique PIN and consider passphrase protection for additional security (advanced users).
• Keep firmware and Ledger Live up to date. Only update firmware using official Ledger Live prompts.
• Store backup recovery phrase securely (metal backup is recommended for long-term safety against fire/water).

Troubleshooting common issues

If Ledger Live doesn’t detect your device: try another USB cable/port, update Ledger Live, or restart the device. If an app won’t install, ensure there’s enough space on the device and that firmware is compatible. For persistent issues, consult official Ledger support resources.

Advanced: Passphrase & multiple accounts

A passphrase is an optional text string that adds another layer to the seed phrase and can create hidden accounts. Use it only if you fully understand the implications — if you lose the passphrase, you lose access to the hidden accounts.

FAQ

Q: Can I recover my Ledger on a new device?

A: Yes — use the recovery phrase on another compatible Ledger device or software wallet that supports BIP39/BIP44. Always ensure you’re using trusted hardware/software.

Q: What if I lose my device?

A: Your funds are safe as long as you have your recovery phrase. Buy a new Ledger device and restore using the recovery phrase. Do not enter the recovery phrase into any website or tool that is not trusted.

Q: How often should I update firmware?

A: Update when Ledger releases a firmware update that addresses security or improves functionality. Check release notes in Ledger Live before updating.